Why does James give advice to customers?

So.. the doorbell rings and you open it to see James the Sweep on your doorstep armed with his power sweeping brushes – he’s arrived on time (always does) and gives you a friendly greeting.

You show him into the room, often the lounge, where the fireplace sits and let James do his ‘thing’ – inspecting the indoor fire set-up and the state of the chimney flue and flue liner (if you have a liner). James sets to work, if all is well, cleaning the chimney using his brushes, once the clean, fresh dust sheets have been laid down carefully.

And at some point, it’s likely that James will give you some advice. Polite advice but advice nonetheless, about the importance of regular chimney sweeping. If there are any other issues – the fire stove or open fire not being fit for purpose, for example – James will be honest with you about it. He will also suggest any remedial action, which needs to be taken.

Why does James give advice to customers? Why doesn’t he just keep quiet and waggle his power sweeping brushes (waggle isn’t a technical term but you get the idea!) up the chimney flue.

Well, the reason is simply that James is concerned about you. His sole focus, when he knocks on the door, isn’t about getting the job done quickly, or whether you’ll have a mug of tea waiting (although if you do want to prepare: it’s a fairly strong brew with one sugar in Winter, and tap water otherwise because James is super-quick and the tea would not cool down in time to drink…).

It’s about the fact that James wants to protect your life! He is obsessed – really, absolutely and completely – with reducing any risk whatsoever of carbon monoxide poisoning or chimney fires, which could kill you and your family.

That’s why if James does seem to give you a lecture, please do listen to what he says! He is a master chimney sweep – a member of the Guild of Master Chimney Sweeps – and he has your best interests at heart.

Any advice given by James the Sweep is professional, supported by his vast industry experience and focused on keeping you and your loved ones entirely safe, so that you can enjoy indoor fires with peace of mind.

James is the Master Sweep for Royal Tunbridge Wells, Tonbridge, Maidstone, Pembury, Sevenoaks, Hadlow, Hildenborough, and Paddock Wood.

To get in touch with Southborough’s chimney sweep, if you’re a resident there – James is the Master Sweep in that town as well, and he also sweeps chimneys in Crowborough.